Marie T Matteson MSGive your biller read only access in Office Ally without handing over your account. Log into the underscore SA account, set the user type to biller, then check the accounting box and set read only.
Marie T Matteson MSThe insurance check posts, the write off posts, and the balance never gets billed. Here is how to post payments in Office Ally Practice Mate and set patient responsibility yourself.
Marie T Matteson MSA patient pays and no statement ever goes out. Post the payment in Office Ally, set the status to Patient Responsibility, enter the write off, then generate the statement.
Marie T Matteson MSThe EOB says the procedure modifier combination is not compatible and the balance was already written off. Here is the correct order to reverse the write off, add the 25 modifier and resubmit the corrected claim in Office Ally.